FAQ
Delivery
How can I track my order?
1) Go to our website and click "Tracking orders".
2) Enter your order number and email address to see your order details.
Can I change my delivery address?
You can only change the shipping address within the same country while your order is still in production. Simply log in to your account and click "Orders". Find the order you'd like to change and edit the shipping address on the order details page.
Once your request is submitted, a ticket will be automatically generated and sent to our customer service team, who will then change the address for you.
If you'd like to ship your order to another country, please contact us：[email protected] for more details about shipping fee variations and logistic restrictions.
Once your order is shipped, we are unable to change the delivery address anymore.
Shipping destinations
We ship worldwide. Please select your destination from our shipping countries drop-down list when you input your shipping address.
Shipping costs
Australia, Canada, US (United States), Rest Of the World.
Free Shipping Apply – ( condition- $70.00 and up payment )
Standard Delivery- (condition- $0.00 to $69.99) ( Cost- $15.00)
Expedited Delivery – (condition- all orders) ( Cost- $25.00)
Delivery delays can occasionally occur.
Shipping times
This refers to the time and it takes for items to be shipped from our fulfillment center to the destination.
Standard Delivery time 7-15 working days
Expedited Delivery time 5-7 working days
Our returns and refund process
If you are unhappy with your item(s), please go to my account or contact us to initiate a return within 7 days upon receipt.
We will refund your returned item(s) plus applicable taxes normally within 3 working days after we receive and confirm the returned package. Shipping fee (ordering & returning) is not refundable.
Please make sure all items are returned in their original condition. They must be unworn, unwashed, unaltered, undamaged, and with the original tags attached.
We'll issue a full refund includi